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So recently we've been seeing a LOT of bad customer service stories, especially from ASUS. So I thought I'd throw some of my recent RMA stories out here.
Recently I had both a Radeon 6950 XT from XFX, and an ASUS Prime B450 MiniATX motherboard die on me for various reasons. And I had pretty good experiences with both companies.
Both cases were just as simple as me describing what was going on, and sending in the hardware. From there, I got a new Radeon 6950 XT from XFX, And ASUS actually took my board, fixed a bad chip on it, and sent it back to me. It's 100% again and back to running my little game server just like before.
I mention this because ASUS especially has had a LOT of bad press over the last 6 mos - year, and they did do some pretty shady stuff to earn it. But if my experience is anything to go by, they've started realizing that isn't going to work in the long run. Wish all the mess around them, I was seriously considering just not buying anything from ASUS in the future, but they treated me well, and didn't give me any trouble at all with honoring my warranty claim. I've otherwise had pretty good luck with their stuff, so when it comes time for me to get new hardware again I'll definitely be giving their stuff a look.
And XFX, honestly they've always been pretty good to me. They're one of my go to brands when it comes to video cards. So it was just nice to see they're still doing what they've always done as far as taking care of their customers.
Anyway, just tossing this out there because with all the bad news around tech nowadays I thought a couple good interactions might be refreshing.
Cheers!
Recently I had both a Radeon 6950 XT from XFX, and an ASUS Prime B450 MiniATX motherboard die on me for various reasons. And I had pretty good experiences with both companies.
Both cases were just as simple as me describing what was going on, and sending in the hardware. From there, I got a new Radeon 6950 XT from XFX, And ASUS actually took my board, fixed a bad chip on it, and sent it back to me. It's 100% again and back to running my little game server just like before.
I mention this because ASUS especially has had a LOT of bad press over the last 6 mos - year, and they did do some pretty shady stuff to earn it. But if my experience is anything to go by, they've started realizing that isn't going to work in the long run. Wish all the mess around them, I was seriously considering just not buying anything from ASUS in the future, but they treated me well, and didn't give me any trouble at all with honoring my warranty claim. I've otherwise had pretty good luck with their stuff, so when it comes time for me to get new hardware again I'll definitely be giving their stuff a look.
And XFX, honestly they've always been pretty good to me. They're one of my go to brands when it comes to video cards. So it was just nice to see they're still doing what they've always done as far as taking care of their customers.
Anyway, just tossing this out there because with all the bad news around tech nowadays I thought a couple good interactions might be refreshing.
Cheers!
